Refund Policy

For subscriptions and cancellations.

Last updated: November 13, 2025

1. General Refund Policy

At GymForce, we want you to be completely satisfied with our service. This Refund Policy outlines the circumstances under which refunds may be issued for our subscription-based services.

Important: All refund requests are subject to review and approval. We reserve the right to deny refunds that don't meet our policy criteria.

2. Subscription Refunds

Monthly Subscriptions

  • First 7 days: Full refund available for new subscribers
  • After 7 days: No refunds for partial months
  • Cancellation: Service continues until end of billing period

Annual Subscriptions

  • First 30 days: Full refund available
  • After 30 days: Pro-rated refund based on unused months
  • Processing time: 5-10 business days for refund processing

3. Refund Eligibility

You may be eligible for a refund if:

  • You cancel within the applicable refund period
  • We are unable to provide the service due to technical issues
  • There was a billing error on our part
  • You were charged for a service you didn't authorize
  • You experience significant service disruptions beyond our control

Refunds are NOT available for:

  • Change of mind after the refund period
  • Failure to use the service after subscription
  • Downgrading to a lower plan
  • Third-party charges or fees
  • Violation of our Terms of Service

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Log into your GymForce account
  2. Go to Account Settings → Billing
  3. Click "Request Refund" and provide a reason
  4. Submit your request for review

Alternative: You can also email us at billing@gymforce.com with your account details and refund request.

5. Refund Processing

Timeline

  • Review period: 2-3 business days
  • Processing time: 5-10 business days
  • Bank processing: Additional 3-5 business days

Refund Methods

  • Credit card refunds to original payment method
  • Bank transfer for ACH payments
  • PayPal refunds to original PayPal account

6. Subscription Changes

Upgrading Your Plan

When you upgrade to a higher plan, you'll be charged the prorated difference immediately. The new billing cycle starts from the upgrade date.

Downgrading Your Plan

Downgrades take effect at the end of your current billing period. No refunds are provided for the difference in plan costs.

Cancellation

You can cancel your subscription at any time. Your service will continue until the end of your current billing period, after which you'll lose access to premium features.

7. Special Circumstances

Service Interruptions

If our service is unavailable for more than 24 consecutive hours due to our technical issues, we may offer account credits or partial refunds at our discretion.

Billing Errors

If you notice an incorrect charge, please contact us immediately. We will investigate and provide a full refund if the error is on our part.

Duplicate Charges

If you're charged multiple times for the same service, we will refund all duplicate charges within 2 business days of notification.

8. Disputed Charges

If you dispute a charge with your bank or credit card company, please contact us first. We're committed to resolving billing issues quickly and fairly. Chargebacks may result in account suspension.

9. Refund Exceptions

We may make exceptions to our standard refund policy in these cases:

  • Medical emergencies preventing service use
  • Business closure or relocation
  • Significant service changes that affect core functionality
  • Technical issues that prevent service access for extended periods

Each case is reviewed individually, and decisions are made at our sole discretion.

10. Contact Information

For refund requests, billing questions, or disputes, please contact us:

Email: billing@gymforce.com
Phone: 1-800-GYMFORCE (Mon-Fri, 9 AM - 6 PM EST)
Address: GymForce Billing Department, 123 Fitness Street, Health City, HC 12345

11. Policy Changes

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last modified" date. Continued use of our service after changes constitutes acceptance of the updated policy.